Compounding Pharmacy Privacy Policy
Effective Date: February 1, 2023
At My Compounding Pharmacy, we know that your medical information is private and confidential. Protecting your personal information is important to us. This Privacy Policy describes how our pharmacy collects, uses, and discloses your personal and health information.
Information We Collect
We collect personal information and health information provided by you or your healthcare provider in order to fill prescriptions and provide pharmacy services to you.
Categories of collected information may include:
- Contact details such as name, address, phone number, email address
- Date of birth
- Gender
- Health insurance details
- Medical history and health data related to your medication and prescriptions
- Prescription information including medication names, dosages, frequency, prescribing doctor
- Payment information such as credit card or bank account details
- Interactions with our website and mobile apps including pages visited, features used
How We Use Information
We use your information to deliver pharmacy services, fill and manage prescriptions, and communicate with you about your medication and health needs, including:
- Filling and managing prescriptions, compounding customized medications
- Verifying insurance coverage and processing claims
- Coordinating with your healthcare providers regarding your prescriptions and medical needs
- Providing medication counseling and advice
- Providing health-related information and tips
- Managing payment and billing
- Improving our services and digital tools
- Complying with pharmacy regulations and laws
We only access the minimum necessary health information required to perform our services and communicate with other healthcare providers regarding your medication. We do not sell or share your personal or health data for marketing or advertising purposes.
Sharing Information
We only share your personal information with third parties necessary to provide our pharmacy services, fill your prescription, and coordinate your care, including:
- Healthcare providers such as your doctor, hospital or specialist
- Insurance providers to process claims and confirm coverage
- Service providers that perform functions on our behalf, like payment processing and delivery
- Pharmacies within our network to fill and refill prescriptions at your request
- Government agencies or law enforcement as required by law
Your Rights and Choices
You have certain rights and choices regarding how your personal data is collected and used, including:
- Obtaining a copy of your personal and health information
- Making changes or corrections to your information
- Withdrawing consent for sharing health data
- Opting out of receiving marketing communications
- Filing a privacy-related complaint
You can exercise your rights by contacting us using the information provided below.
Data Security
We implement physical, technical and administrative safeguards to protect the security and confidentiality of your information. Some measures include:
- Encryption of data in transit and at rest
- Restricted staff access to personal data
- Network security monitoring
- Required staff privacy and security training
While we follow rigorous security standards, no security system is impenetrable. Please inform us if you become aware of any breach of your personal data.
Changes to this Policy
We may occasionally update this Privacy Policy as needed to reflect changes in pharmacy regulations, our data practices, or technology advancements. You will be notified of any significant changes.
Contact Us
If you have any questions about our privacy practices or to exercise your rights, please contact us:
Pharmaprodia Compounding Pharmacy
15331 W. Bell Road suite 122 Surprise AZ 85374
Phone: 623-404-1000
Email: privacy@pharmaprodia.com
We appreciate the trust you place in us to take care of your medication needs and safeguard your privacy. Please notify us immediately if you have any concerns regarding use of your personal information.
Compounding Pharmacy Terms of Service
Effective Date: February 1, 2023
Welcome to My Compounding Pharmacy. By using our pharmacy services, you agree to be bound by these Terms of Service and our Privacy Policy.
Prescription Services
We provide customized prescription compounding services based on your individual health needs and as prescribed by your physician. Compounded medications are prepared by our licensed pharmacists using high quality ingredients and following strict quality control measures.
You agree to provide complete and accurate insurance, health, and other information required for us to fill your prescriptions properly and communicate with your healthcare providers. We will only access and share the minimum necessary health information to deliver our services.
Communication Preferences
By providing your contact information and preferences, you agree to receive essential communications from us regarding your prescriptions, health needs, and pharmacy services. You can opt out of promotional communications at any time.
We may communicate with you via text, email, phone, mail, or through your online patient profile. You agree to notify us of any changes in your contact details or communication preferences.
Medication Counseling
Our pharmacists are available for one-on-one medication counseling regarding proper use, administration, storage, dosage, drug interactions, side effects, and other questions about your prescriptions. You agree to provide complete and accurate health information to receive appropriate counseling.
Payments
You agree to pay the required fees for any uninsured medical services provided. For insured services, you authorize us to bill your health plan on your behalf and assign benefits directly to us. This may include providing your insurance details to allow claim submission and payment.
You are responsible for any co-pays, deductibles, coinsurance, or non-covered services as dictated by your insurance plan. Payment is due at the time of service or order pickup. We accept all major credit cards, checks, cash, and health spending accounts.
Digital Services
We may provide digital access tools like patient portals, refill apps, and electronic prescriptions to facilitate our services. You agree to access these tools only as intended and keep your login credentials secure. We are not liable for any unauthorized access to your digital accounts.
Service Changes and Availability
We may modify or discontinue our services, prices, operating hours, and other policies at any time. Compounded medications may require prior notice before refills depending on ingredient availability. We will notify you promptly of any service changes affecting your prescriptions.
HIPAA Compliance
We are committed to complying with Health Insurance Portability and Accountability Act (HIPAA) rules and safeguarding your protected health information as described in our Privacy Policy. Please notify us promptly about any privacy-related concerns.
Limitation of Liability
Our pharmacy will make every reasonable effort to provide accurate information and professional services. However, we are not liable for any inaccuracies, omissions errors, or damages resulting from problems beyond our control. This includes third party service disruptions involving insurers, suppliers, or health record systems.
Dispute Resolution
For any disputes or concerns, you agree to first contact us and provide an opportunity to resolve the issue directly. We will address any complaints promptly and make good faith efforts for an acceptable resolution. If we cannot reach a mutual resolution, you may pursue alternative legal remedies as afforded by law.
Governing Law
These Terms of Service shall be governed under the laws of the State of [Your State]. Any unresolved disputes may be referred to binding arbitration within the jurisdiction of [Your County].
Changes to Terms
We may change these Terms occasionally and will notify you of material changes. Continued use of our services constitutes acceptance of the revised Terms. The most current Terms will be posted on our website.
Entire Agreement
These Terms of Service constitute the entire agreement between you and My Compounding Pharmacy regarding use of our pharmacy services. Please contact us if you have any questions or concerns about these Terms. We value you as a patient and appreciate the opportunity to serve your healthcare needs.
Compounding is generally a practice in whісh a lісеnѕеd pharmacist, a lісеnѕеd рhуѕісіаn, оr, іn thе саѕе оf аn оutѕоurсіng fасіlіtу, a реrѕоn under thе ѕuреrvіѕіоn оf a licensed рhаrmасіѕt, combines, mіxеѕ, оr alters іngrеdіеntѕ оf a drug tо create a medication tаіlоrеd tо thе nееdѕ оf аn individual patient. Although соmроundеd drugѕ саn ѕеrvе аn іmроrtаnt medical nееd fоr сеrtаіn раtіеntѕ, thеу аlѕо present a rіѕk tо раtіеntѕ. FDA’s соmроundіng рrоgrаm аіmѕ tо рrоtесt раtіеntѕ frоm unѕаfе, іnеffесtіvе, and poor quality compounded drugѕ, while preserving ассеѕѕ tо lаwfullу-mаrkеtеd compounded drugs fоr раtіеntѕ whо have a mеdісаl need fоr thеm.
The T&C dеѕсrіbе the rights аnd оblіgаtіоnѕ оf thе National Aѕѕосіаtіоn оf Boards of Phаrmасу аnd іtѕ аffіlіаtе Nаtіоnаl Aѕѕосіаtіоn of Bоаrdѕ оf Phаrmасу Foundation (соllесtіvеlу NABP) аnd thе pharmacy оrgаnіzаtіоn rеԛuеѕtіng оr rесеіvіng NABP Vеrіfіеd Pharmacy Prоgrаm (VPP) ѕеrvісеѕ (Pharmacy).
Tеrmѕ оf ѕеrvісе fоr a compounding pharmacy
Aррlісаtіоn аnd Inѕресtіоn
Pауmеnt
Pharmacy ѕhаll pay all required fees fоr Sеrvісеѕ іn US dollars and thrоugh thе NABP website оr оthеr mеthоd аррrоvеd bу NABP. Phаrmасу wіll nоt rеԛuіrе NABP tо uѕе аnу vendor rеgіѕtrаtіоn, іnvоісіng, or purchase order ѕуѕtеm оr similar рrосеѕѕ fоr аnу рurроѕе under the T&C. Pharmacy аgrееѕ thаt the ѕubmіѕѕіоn оf аnу invoice оr thе rесеірt оf аnу рауmеnt under thе T&C ѕhаll nоt be conditioned upon NABP ассерtіng tеrmѕ or соndіtіоnѕ thаt are not аlrеаdу ѕеt fоrth in thе T&C. Pharmacy ѕhаll nоt impose any fееѕ uроn NABP in соnnесtіоn wіth any раrtісulаr mеthоd of рrоvіdіng аn іnvоісе tо the Phаrmасу оr rесеіvіng рауmеnt frоm Phаrmасу.
Acknowledgments
Phаrmасу асknоwlеdgеѕ thаt:
Lіаbіlіtу
Contact
Phаrmасу agrees that NABP mау ѕеnd аll nоtісеѕ, соmmunісаtіоnѕ, аnd nоtіfісаtіоnѕ under thе T&C tо the contact е-mаіl account рrоvіdеd by Phаrmасу іn іtѕ VPP аррlісаtіоn. Pharmacy agrees to maintain thе valid ореrаtіоn оf and regularly check this еmаіl ассоunt fоr рurроѕе of rесеіvіng ѕuсh nоtісеѕ and соmрlуіng wіth thе T&C.
Miscellaneous
Rоlе of compounding рhаrmасу tо раtіеntѕ